Privacy Policy

Effective Date: 15th October, 2025

 We are responsible for how your personal data is processed and protected when you use our website, other digital or in-store channels.

WHAT THIS POLICY COVERS

This Policy explains:

  • What personal data we collect and how.
  • Why we collect it.
  • With whom we share it.
  • What rights you have.
  • How we use cookies and similar technologies.

By accessing or using our Platforms or by purchasing from us, you accept the terms of this Policy and consent to our processing of your personal data as described.

PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following types of personal data:

Category

Examples

Identity & Contact Data

Name, email address, phone number, billing/shipping address.

Account & Purchase Data

Order history, payment method, returns.

Usage & Interaction Data

Pages viewed, products browsed, search terms, website/app usage.

Device & Technical Data

IP address, browser type, device identifiers.

Marketing & Preference Data

Newsletter subscriptions, your preferences, feedback.

Some fields are mandatory to enable you to use certain features of our services; if you choose not to provide them, we may be unable to fulfil your requests.

HOW WE USE YOUR DATA

We process personal data for the following purposes:

  • To process and fulfill orders, including delivery and returns.
  • To manage your account, provide customer service, and respond to your enquiries.
  • To improve our Platforms, products, and service.
  • To send you marketing communications (if you have consented to receive them).
  • To comply with legal obligations.
  • To prevent fraud and ensure security.

WHO WE SHARE YOUR DATA WITH

We may share your personal data with:

  • Trusted third-party service providers (payment processors, delivery/logistics, marketing/advertising, email service providers) who assist us in operating our business.
  • Entities involved in business transfers (e.g., mergers or acquisitions).

We do not sell your personal data.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

  • Enable the proper functioning of our website and services.
  • Understand how you use our Platforms and which features are useful to you.
  • Improve and personalize your experience.

You can set your browser to refuse cookies; note, this may limit some functionality.

YOUR RIGHTS

You have the right to:

  • Access the personal data we hold about you.
  • Correct or update your personal data.
  • Request deletion of your data, where permitted by law.
  • Object to or restrict certain processing, such as for marketing.
  • Withdraw consent at any time (without affecting processing done before you withdrew consent).

DATA RETENTION & SECURITY

  • We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law.
  • We apply reasonable technical, administrative and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

CHANGES TO THIS POLICY

We may update this Policy from time to time. Changes will be posted on this page with revised “Effective Date.” If changes are material, we will notify you via email or through our Platforms.

If you have any queries,  please contact us:

info@alusse.com